Half.com problems

[svt tam]

Anyone know where I can get a number to contact Half.com
I'm having problems with my purchase from them. What is the process I should proceed with when I've canceled my item that I ordered with seller but half.com still charged. Seller agreed on cancellation and has not shipped but now I have a charge on my card that shouldn't be and have no way of contacting half.com.

Thanks

[msmap]

Tam, get in touch with your credit card company. They should credit you and then go after the company for their money.

[Twice Bitten]

On the half.com homepage, click "help" in the upper right corner...it will take you to a "Buyer's Handbook" section that directs you on multiple issues. If the seller has already agreed to cancel the order, it should be up to that seller to issue a refund. Half.com is a "buyer to buyer" service and the other party has to help cancel the order, and in turn issue the refund. Hope that helps...Rachel :)

[svt tam]

thanks for all the help. got in contact w/half and everything is now ok. :thumbsup: