XRoads Ford Refuses Warranty Work

wbpo · 10-24-2002, 07:13 PM

Crossroads Ford in Cary, NC refused to work on my transmission and rear end because of mods that had been made to my car. They say they discussed with Ford and Ford agreed.

Here's the mods:

BBK Cold Air Induction
HP Front Tower Brace
Flowmaster Mufflers

My warranty says different. BOYCOT CROSSROADS FORD IN CARY, NC.

blown92gt · 10-24-2002, 08:16 PM

Tell them that you will take it court and be serious, on my 93 cobra they told me that they would not replace because it had exhaust, ram air. A typed up letter signed by a notary saying that we would take them to court and a new tranny I had. They have no way of proving your mods messed up your tranny or rear end. They'll fix it you'll just have to get into their ass first.

sfuller · 10-28-2002, 10:19 AM

Take it to another dealer, or get tough with them. The Magnuson-Moss Act basically states that warranty work cannot be denied on a vehicle with aftermarket parts, unless those parts were directly involved with the failure of the part you want warranty coverage for. Mufflers will not cause a transmission to fail, an improperly installed shifter could. Go back and be tough. If they still won't do the work, get the name/number of the district Service Manager for Ford and call them.

Calvin_1976 · 10-29-2002, 10:01 PM

Which service rep did you talk to? I am not a big fan of Crossroads but its better than going to Capital.

10-24-2002, 07:13 PM	#1
wbpo Registered User Join Date: Oct 2002 Posts: 15	XRoads Ford Refuses Warranty Work Crossroads Ford in Cary, NC refused to work on my transmission and rear end because of mods that had been made to my car. They say they discussed with Ford and Ford agreed. Here's the mods: BBK Cold Air Induction HP Front Tower Brace Flowmaster Mufflers My warranty says different. BOYCOT CROSSROADS FORD IN CARY, NC.

10-28-2002, 10:19 AM	#3
sfuller Registered User Join Date: Sep 2002 Location: Des Moines, IA Posts: 59	Take it to another dealer, or get tough with them. The Magnuson-Moss Act basically states that warranty work cannot be denied on a vehicle with aftermarket parts, unless those parts were directly involved with the failure of the part you want warranty coverage for. Mufflers will not cause a transmission to fail, an improperly installed shifter could. Go back and be tough. If they still won't do the work, get the name/number of the district Service Manager for Ford and call them. __________________ Steve Fuller 96 Mystic Cobra 00 SVT Contour

10-29-2002, 10:01 PM	#4
Calvin_1976 Registered User Join Date: May 2002 Location: NC Posts: 247	Which service rep did you talk to? I am not a big fan of Crossroads but its better than going to Capital. __________________ 91 BMW 318is 03 Buell XB9R Upgrade the driver

10-24-2002, 08:16 PM	#2
blown92gt Registered User Join Date: Jul 2002 Posts: 58	Tell them that you will take it court and be serious, on my 93 cobra they told me that they would not replace because it had exhaust, ram air. A typed up letter signed by a notary saying that we would take them to court and a new tranny I had. They have no way of proving your mods messed up your tranny or rear end. They'll fix it you'll just have to get into their ass first.

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