My experience with Blue Oval Industries

**cobrabitn** · 03-09-2005, 04:15 PM

To all 500 plus SCMC members,

It's not often that I post experiences such as below about certain products. Upon receiving a link to buy a 23 tooth gear from Blue Oval Industries to get my 3:55 gears to register the speed right. I noticed that the shipping cost was $6.95, almost as much as the gear which was $9.95. Upon sending an e-mail to ask the guy why he charged so much for shipping, his answer was as follows:

"Pay more for the gear from someone else"

Thanks,

John
Blue Oval Industries, Inc.
www.BlueOvalindustries.com
1-540-298-2583
We accept Visa/Mastercard/Discover

It's this sort of experiences and treatment that I hope fellow members will avoid in the future. A simple answer with a little professional courtesy would have been a great way to treat a new potential customer.

Hope this helps you out when you decide to make a purchase from this business.

Tony Sorrentino - Founder/President
mrmach@cetlink.net
SVT Cobra Mustang Club
www.svtcobraclub.com
SCMC Hotline: (803) 371-0725

nckissfan · 03-09-2005, 06:08 PM

So, I take it you did not buy the item?

redsnake99 · 03-09-2005, 08:29 PM

An obvious opportunity for "customer service school". Too bad some people in business are like that. They won't last long.

**PMad** · 03-09-2005, 09:25 PM

Quote:

Originally Posted by cobrabitn

To all 500 plus SCMC members,

It's not often that I post experiences such as below about certain products. Upon receiving a link to buy a 23 tooth gear from Blue Oval Industries to get my 3:55 gears to register the speed right. I noticed that the shipping cost was $6.95, almost as much as the gear which was $9.95. Upon sending an e-mail to ask the guy why he charged so much for shipping, his answer was as follows:

"Pay more for the gear from someone else"

Thanks,

John
Blue Oval Industries, Inc.
www.BlueOvalindustries.com
1-540-298-2583
We accept Visa/Mastercard/Discover

It's this sort of experiences and treatment that I hope fellow members will avoid in the future. A simple answer with a little professional courtesy would have been a great way to treat a new potential customer.

Hope this helps you out when you decide to make a purchase from this business.

Boy, did this guy find the wrong guy to tick off!

This guy just made sure that 500 Cobra owners and their friends will not do business with him because he needed to make up his low price with a $6.95 shipping charge.

Thanks for the info Tony

**cobrabitn** · 03-09-2005, 11:38 PM

No Mike, I did not buy from him.

Pat, you're bad!

RF Cobra · 03-10-2005, 12:07 AM

Even if there was a legitimate reason for the amount that was definitely not the way to respond. I wonder why they even bother to put the note on the web page to email questions since they don't seem willing to provide appropriate answers.

I did notice that while they state they ship UPS they show a picture of a FedEx truck. Maybe that is why it costs so much, they are paying 2 shippers to send 1 package.

VegasPackerFan · 03-10-2005, 11:34 AM

Quote:

Originally Posted by cobrabitn

Upon sending an e-mail to ask the guy why he charged so much for shipping, his answer was as follows:

"Pay more for the gear from someone else"

Thanks,

John

Hope this helps you out when you decide to make a purchase from this business.

Glad you postd this and I hope everyone else finds parts from someone else. Sounds like the service I get from the Ford dealership's here in Vegas.

WVSNS& · 03-11-2005, 12:54 PM

I am glad you posted, 'cause I had seen a few things on their site to get. I will do it somewhere else though. Sounds like they need some help.

john

johnbasf · 03-11-2005, 02:20 PM

Tony, you should have used one of the club vendors.

**cobrabitn** · 03-11-2005, 02:38 PM

You are 100% correct but I thought their pricing was right. I just thought the shipping was a little high. When club members order merchandise from the store, they get charged $5.00 for shipping which is already built in to the cost of the product. $6.95 for a gear is way far out. I have mailed stuff over to CA for less then that and it weighed a whole lot more then a gear. Oh well...whatever. They probably lost a few customers due to this thread so maybe now they'll think again about being a little more courteous when a customer has a concern.

For the record, I asked the guy why his shipping was so high and he thought I should have posted the original e-mail so here goes:

Quote:

Dear Sir, I have sent out tons of merchandise to many people and I am curious as to why it would cost $6.95 to mail a less then one ounce transmission gear? I would like to get one from you but the shipping cost (Almost as much as the product) is a little outrageous. Priority Mail is $3.85 and that's in a huge box for two plus ounces. If you can bring your shipping price down to actual cost, please let me know and I'll be glad to purchase a gear from you.

And to reply to John from BOI, no I do not want something for nothing, just a reasonable answer to a reasonable question. Surely, you didn't think that was too much to ask, did you?

cobracrazy · 03-11-2005, 04:42 PM

Customer service is EVERYTHING in a business. When will people learn?

lorahcobra · 03-17-2005, 11:06 PM

When they go OUT of business.

Then again, some just never learn.

Stavesacre21 · 03-18-2005, 01:31 AM

Quote:

Originally Posted by cobrabitn

"Pay more for the gear from someone else"

Boy did this fella just burn a bridge that's gonna cost him

Some people gotta learn the hard way...

Thanx for another punk to add to the blacklist

Really helps when gettin it all squared up...no matter how large, or small the transaction

97svtcobra · 03-21-2005, 10:12 PM

yes i will never buy anything from them, let him suffer the wrath of the scmc.

and on another note, i just bouth the same gear from steeda it cost me 14.35 for the gear and 5.00 shipping and handling, i have a 410 rear end so it didnt fix it completly but it is alot closer than what it was, if yall ever see a gear with more teeth on it let me know.

**cobrabitn** · 03-21-2005, 10:40 PM

If you really want your speedo to be spot on... you will need to change the tranny gear from 8 teeth to 7 and then you will be spot on with the correct number of gear teeth.

It's not so much BOI as it is the principle of a customer asking a legitimate question.

If you got your stuff from Steeda, I hope you got the club 10% discount if it was available on that part?

03-09-2005, 04:15 PM	#1
cobrabitn Dr Jekyll on the street, Mr Hyde on the track Join Date: Jun 2001 Location: Rock Hill SC Posts: 14,649	My experience with Blue Oval Industries To all 500 plus SCMC members, It's not often that I post experiences such as below about certain products. Upon receiving a link to buy a 23 tooth gear from Blue Oval Industries to get my 3:55 gears to register the speed right. I noticed that the shipping cost was $6.95, almost as much as the gear which was $9.95. Upon sending an e-mail to ask the guy why he charged so much for shipping, his answer was as follows: "Pay more for the gear from someone else" Thanks, John Blue Oval Industries, Inc. www.BlueOvalindustries.com 1-540-298-2583 We accept Visa/Mastercard/Discover It's this sort of experiences and treatment that I hope fellow members will avoid in the future. A simple answer with a little professional courtesy would have been a great way to treat a new potential customer. Hope this helps you out when you decide to make a purchase from this business. Tony Sorrentino - Founder/President mrmach@cetlink.net SVT Cobra Mustang Club www.svtcobraclub.com SCMC Hotline: (803) 371-0725 __________________ Cobrabitn 2016 Ruby Red Metallic with Caribou accent F-350 Crew Cab Stump Puller! 6.7 Diesel Automatic with Chrome Package, Off Road Package, 3.55 Locking axles, and Ultimate Lariat Interior Trim Package! 2017 Shelby GT350 Coupe - track car! Mods: JLT True Cold Air oil catch can 2009 Vista Blue Shelby GT 500 Coupe - Garage Queen Tinted Windows JLT True Cold Air Kit Pro-Dyno Tune 526 rwhp - 511 rwtq 1994 Rio Red Indy Pace Car #22 "Runabout" Snake in the grill MGW shift knob 1996 SVT Cobra Wheels 1969 New Lime Mustang Mach 1 Sportsroof - Second owner - bone stock with shaker. One SVT Cobra, one Shelby GT500, one 69 mach 1, and a Shelby GT350 is better than nothing! Custom Data Plates for your Mustang or Ford! Buy "Cool Merchandise" at Data Plates Plus www.dataplatesplus.com See my MSR Video here!

03-09-2005, 06:08 PM	#2
nckissfan Everyone hates a winner! Join Date: Jan 2004 Location: Browns Summit, NC Posts: 2,810	So, I take it you did not buy the item? __________________

03-09-2005, 08:29 PM	#3
redsnake99 SCMC Member Join Date: Jun 2001 Location: NV, NY, SC Posts: 1,241	An obvious opportunity for "customer service school". Too bad some people in business are like that. They won't last long. __________________ Dave Stanfield - SCMC 424

03-09-2005, 11:38 PM	#5
cobrabitn Dr Jekyll on the street, Mr Hyde on the track Join Date: Jun 2001 Location: Rock Hill SC Posts: 14,649	No Mike, I did not buy from him. Pat, you're bad! __________________ Cobrabitn 2016 Ruby Red Metallic with Caribou accent F-350 Crew Cab Stump Puller! 6.7 Diesel Automatic with Chrome Package, Off Road Package, 3.55 Locking axles, and Ultimate Lariat Interior Trim Package! 2017 Shelby GT350 Coupe - track car! Mods: JLT True Cold Air oil catch can 2009 Vista Blue Shelby GT 500 Coupe - Garage Queen Tinted Windows JLT True Cold Air Kit Pro-Dyno Tune 526 rwhp - 511 rwtq 1994 Rio Red Indy Pace Car #22 "Runabout" Snake in the grill MGW shift knob 1996 SVT Cobra Wheels 1969 New Lime Mustang Mach 1 Sportsroof - Second owner - bone stock with shaker. One SVT Cobra, one Shelby GT500, one 69 mach 1, and a Shelby GT350 is better than nothing! Custom Data Plates for your Mustang or Ford! Buy "Cool Merchandise" at Data Plates Plus www.dataplatesplus.com See my MSR Video here!

03-11-2005, 12:54 PM	#8
WVSNS& SCMC Member Join Date: Aug 2004 Location: Virginia Beach, Va. Posts: 277	Crap! I am glad you posted, 'cause I had seen a few things on their site to get. I will do it somewhere else though. Sounds like they need some help. john

03-10-2005, 12:07 AM	#6
RF Cobra Registered User Join Date: Jun 2004 Location: Clemmons, NC Posts: 1,566	Even if there was a legitimate reason for the amount that was definitely not the way to respond. I wonder why they even bother to put the note on the web page to email questions since they don't seem willing to provide appropriate answers. I did notice that while they state they ship UPS they show a picture of a FedEx truck. Maybe that is why it costs so much, they are paying 2 shippers to send 1 package.

03-11-2005, 02:20 PM	#9
johnbasf Registered User Join Date: Jun 2001 Location: Lewisville,NC Posts: 2,674	Tony, you should have used one of the club vendors. __________________ John Pearson

03-11-2005, 04:42 PM	#11
cobracrazy Registered User Join Date: Sep 2003 Location: VA Posts: 216	Customer service is EVERYTHING in a business. When will people learn?

03-17-2005, 11:06 PM	#12
lorahcobra SCMC Member Join Date: Sep 2003 Location: west knoxville Posts: 130	When will they learn? When they go OUT of business. Then again, some just never learn. __________________ Steve and Crystal Lorah '03 Carroll Shelby Tribute Edition Yellow Cobra 'Vert "BrightSnake" 474rwhp, 476rwtq "Burn rubber, not your Soul"

03-21-2005, 10:12 PM	#14
97svtcobra Registered User Join Date: Mar 2005 Location: WINSTON SALEM N.C. Posts: 33	omg yes i will never buy anything from them, let him suffer the wrath of the scmc. and on another note, i just bouth the same gear from steeda it cost me 14.35 for the gear and 5.00 shipping and handling, i have a 410 rear end so it didnt fix it completly but it is alot closer than what it was, if yall ever see a gear with more teeth on it let me know. __________________ 97 cobra svt Born on 10-31-96 #1439 of 6961 x-pipes, flowmasters, side window gauges, 2 dash gauges, cobra grill emblem, chrome shift ball, chrome pedals, chrome cobra r wheels,180 thermostat, k&n air filter, xenon head light and fog lights.

03-21-2005, 10:40 PM	#15
cobrabitn Dr Jekyll on the street, Mr Hyde on the track Join Date: Jun 2001 Location: Rock Hill SC Posts: 14,649	If you really want your speedo to be spot on... you will need to change the tranny gear from 8 teeth to 7 and then you will be spot on with the correct number of gear teeth. It's not so much BOI as it is the principle of a customer asking a legitimate question. If you got your stuff from Steeda, I hope you got the club 10% discount if it was available on that part? __________________ Cobrabitn 2016 Ruby Red Metallic with Caribou accent F-350 Crew Cab Stump Puller! 6.7 Diesel Automatic with Chrome Package, Off Road Package, 3.55 Locking axles, and Ultimate Lariat Interior Trim Package! 2017 Shelby GT350 Coupe - track car! Mods: JLT True Cold Air oil catch can 2009 Vista Blue Shelby GT 500 Coupe - Garage Queen Tinted Windows JLT True Cold Air Kit Pro-Dyno Tune 526 rwhp - 511 rwtq 1994 Rio Red Indy Pace Car #22 "Runabout" Snake in the grill MGW shift knob 1996 SVT Cobra Wheels 1969 New Lime Mustang Mach 1 Sportsroof - Second owner - bone stock with shaker. One SVT Cobra, one Shelby GT500, one 69 mach 1, and a Shelby GT350 is better than nothing! Custom Data Plates for your Mustang or Ford! Buy "Cool Merchandise" at Data Plates Plus www.dataplatesplus.com See my MSR Video here!

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